Policies

All of our direct bill accounts are on a prepayment basis. If you happen to go over your credit limit your account is automatically blocked and it is your responsibility to keep your account with a positive balance. We can‘t unblock your telephone until we have received your payment at our office. Once we receive the payment, your account will be activated immediately. Some accounts will require larger prepayments based on the previous call volume history. Your account will remain unblocked and available for calls as long as you maintain a credit balance. If your call charges exceed your prepayment balance you will be required to pay the amount of the charges and the minimum prepayment fee to get your line unblocked. Please keep your account balance funded so your telephone line will remain open for calls and will not be automatically blocked.

You can also review your call history and payment history online. You can also contact us at 1-800-896-3201 for information about your account or to request an invoice be mailed. To determine if your telephone line qualifies as a local number, the billing address associated with that telephone number has to be a local address from the respective jail address. To summarize this policy, the telephone number and the address of the bill for that telephone number must be within the local calling area of the local jail.

We accept Visa, Mastercard, American Express, and Discover credit cards. We can also accept payments from Money Gram.

When the detained person is released from the correctional facility, simply notify us that you no longer need to accept the collect calls and the remaining credit on your account will be refunded to you.