Refund Policy

Inmate phone card payments

There are no refunds for inmate phone card purchases.

Inmate text message payments

There are no refunds for inmate text message purchases.

Collect call account payments

Collect call account payments are refundable. Please call 800-896-3201 when your account is no longer needed. We will refund your amount as soon as we have verified that all of the phone call traffic has been processed. Please call the above number and they will make sure that we have your most current address or credit card information.