When you make a payment on a telephone account we must verify your current address and billing information prior to activating the account. Call 1-800-896-3201 to verify.
Some credit cards will require additional verification. If this verification is requested, you must email or text us a picture of your Picture ID shown with your credit card.
We accept the following methods of payment:
Prepaid Debit Cards
When using prepaid debit cards be sure that the address on the card matches the address that you entered for making a payment. You may have to call the number on the back and have them add your address to the card.
Moneygram Express Payment Information
The funds paid into an Inmate Wallet - All Options account are tied directly to an inmate’s personal device for them to use for texting, voice and video calls, and games, music and entertainment (where available). At most facilities, you can call the inmate directly. This account allows the inmate to communicate with multiple phone numbers. These funds are non-transferable and non-refundable, however, if the inmate returns to the jail at a future point in time the account balance will be available for them to use. Credit card and transaction fees apply.
Reliance Telephone Inmate Wallet - All Options costs are as follows:
Cost of messages sent or received
$0.09/message
Cost of voice calls
In State $0.09 - $0.25/minute + applicable taxes (Rates vary depending on facility)
State to State $0.09 - $0.25/minute + applicable taxes + Federal Universal Service Fund + Telecommunications Relay Service Fund (Rates vary depending on facility)
International $0.80/minute + applicable taxes + Federal Universal Service Fund + Telecommunications Relay Service Fund
Cost of video calls
$0.14 - $0.25/minute (Rates vary depending on facility)
Cost of Game Subscription
$1.99/week
The funds paid into an Inmate Wallet - Voice & Video Calls Only account are tied directly to an inmate’s personal device for them to use for voice and video calling ONLY. At most facilities, you can call the inmate directly. This account allows the inmate to call multiple phone numbers. No fees apply to the purchase, and it is refundable.
Reliance Telephone Inmate Wallet - Voice & Video Calls Only costs are as follows:
Cost of voice calls
In State $0.09 - $0.25/minute + applicable taxes (Rates vary depending on facility)
State to State $0.09 - $0.25/minute + applicable taxes + Federal Universal Service Fund + Telecommunications Relay Service Fund (Rates vary depending on facility)
International $0.80/minute + applicable taxes + Federal Universal Service Fund + Telecommunications Relay Service Fund
Cost of video calls
$0.14 - $0.25/minute (Rates vary depending on facility)
Collect call accounts are on a prepayment basis and you must maintain a positive credit balance to keep your line open. Any calls received that exceed account balance will be billed to your account and due immediately.
Payments to your collect call account can be made online or over the phone by calling 1-800-896-3201. No fees apply to the purchase, and it is refundable. Live representatives are available Monday-Friday 8am to 6pm CST.
Reliance Telephone collect call costs are as follows:
Cost of voice calls
In State $0.09 - $0.25/minute + applicable taxes (Rates vary depending on facility)
State to State $0.09 - $0.25/minute + applicable taxes + Federal Universal Service Fund + Telecommunications Relay Service Fund (Rates vary depending on facility)
International $0.21 - $0.80/minute + applicable taxes + Federal Universal Service Fund + Telecommunications Relay Service Fund (Rates vary depending on facility)
Inmate Wallet - All Options Automated Payment Fee
$3.00 applies to all payments made via our website
Third-Party Financial Transaction Fees
Amount varies by payment method
To request a refund for Prepaid Collect Call accounts, please call 1-800-896-3201.
For Inmate Wallet – Voice and Video Calling Only accounts, refunds will be issued to the most recent contributor(s), based on the remaining balance. To determine the available refund amount and verify eligibility, please call 1-800-896-3201 for assistance.